Trip Cancellation or Interruption
If you cannot go to a planned trip or you are forced to interrupt the trip, please notify your travel service provider (travel company) as soon as possible.
Notify us about the insured event (sudden illness, visa refusal or other reason of trip cancellation or interruption, delay on a flight) by the email at [email protected] (24/7) and by the phone number +38 044 299 78 87 (in working hours from 09.00 till 18.00 on Kiev time, on Friday - till 17.00) within 24 hours after the occurrence of the insured event (excluding weekends and holidays).
When contacting us please inform:
- the nature and description of the insured event;
- name, address and other contact information of the travel service provider;
- date of departure;
- cost of your trip and amount paid to the travel service provider.
For insurance compensation please provide us with all necessary documents confirming the cause of the insured accident and the amount of incurred loss within 30 calendar days from the date of insured accident (cancellation or trip interruption) according to the procedure described on page Insurance Compensation