In the event of an insured event, you should call the emergency call number specified in your insurance contract (insurance certificate or memo) and follow the instructions of the assisting company operator.
You can call these numbers in Russian, Ukrainian or English, around the clock, including holidays and weekends.
Your call to the emergency number will be answered by the Assistance Company's Service Centre and then forwarded:
registers the insured event (you need to provide your name, policy number, policy period and contact details for further communication);
clarifies the location and the problem;
based on the situation, coordinates your further actions or organises the provision of necessary assistance through its representative office or another provider in the country of your stay;
or provides you with contacts of medical institutions where you can get help by paying for it and then submitting a package of documents to the insurance company.
The following service centres provide assistance to ETC customers worldwide (based on the contacts you have in your policy):
