Medical Assistance

Medical Assistance 24/7

If insured event happens please contact the Emergency Call Centre by the phone number specified in your insurance policy and follow the instructions of Assistance Coordinator.

You can speak Russian, Ukrainian and English using these phone numbers​​, 24/7 including holidays and weekends.

How does it work?

When insured event happens the Emergence Call Centre get your call on emergency line and then:

  • register your insurance case (you should provide them with your name, policy number, period of insurance and contact number),
  • specify your location and problem,
  • organize provision of necessary services through its representative office and providers network in the country of your stay (call a doctor, organise transportation to the hospital, etc.)
  • give guaranties of payment to service providers,
  • coordinate you and service providers,
  • make nessesary payments.

Necessary medical help and assistance to ETI's clients worldwide is organized and provided by Euro - Center Holding SE through its network:

Client of ETI Ukraine are coordinated by Euro-Center, Prague (former EuroAlarm Assistance).

Necessary medical help and assistance to ETI's clients in Bulgaria and Turkey, as well as in Egypt, the United Arab Emirates, Tunisia and other Arab countries is organized and provided by ASPI:

Host Country


UAE, Tunisia and other Arab countries

T.: +2 02 24137309

WhatsApp: +41 78 856 07 42

Viber, IMO, Telegram: +201023543838; +201066363444

Email: [email protected]


T.: +2 02 24137309

WhatsApp, Viber, IMO, Telegram: +201023543838; +201066363444

Email: [email protected]


T.: +90 242 310 28 31

WhatsApp: +41 78 856 07 42

Viber, IMO, Telegram: +90 531 250 45 96

Email: [email protected]; [email protected]


T.: +359 2 492 54 78

WhatsApp: +41 78 856 07 42

Viber, IMO, Telegram: +90 531 250 45 96

Email: [email protected]

Necessary medical help and assistance to ETI's clients, who are traveling within Ukraine, is organized and provided by the Premier Asststance company:

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Site development:  Webberry
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